Refunds & cancellations.
What you can cancel, when, and where your money goes. Plain and specific, by type of purchase.
Last updated October 2026
At a glance.
Refunds for cancelled paid food orders, cancelled event bookings, and failed recharges are credited to your AuraX wallet.
Product orders
- When can I cancel?
- While the order is Pending or Confirmed, from the order page. Once it is on its way, it can no longer be cancelled.
- What happens to stock?
- The items go back into the seller's stock and the seller is notified.
- Returns
- Each product page shows whether it is returnable and its return window. For an eligible delivered item, raise a return request from the order. Its status appears under My Returns.
- Refund status
- Your return request shows the refund amount and its status. If you need help, raise a support ticket with the order number.
Food orders
- When can I cancel?
- While the order is still Pending, before the restaurant accepts it.
- Refund
- If you paid by wallet or online, the amount is credited to your wallet. Cash on delivery orders have nothing to refund.
Event tickets
- When can I cancel?
- Any time before the event starts, from the booking page.
- What happens?
- The booking and its tickets are cancelled, the seats are released, and the amount is credited to your wallet.
- If the organiser cancels
- The bookings are cancelled and buyers are refunded to their wallet.
Recharge & bills
- If a recharge fails
- The amount you paid is credited back to your wallet, and the failure shows in your recharge history.
- If a recharge succeeds
- Successful recharges are delivered straight to the number or biller. Check the number and operator before you confirm.
Anything else?
These rules cover the most common cases.
Services and job applications. Service enquiries and job applications are between you and the business. No payment is taken on AuraX for a job application.
Payment issues. If you were charged but the order or booking did not go through, raise a support ticket with the order number and payment reference.
Need help? Signed-in users can raise a support ticket from their account. You can also contact us at aurax@gmail.com. Our Help Centre answers common questions.