Contents
Information We Collect
When you use Aurax, we collect information to provide and improve our services.
Information you provide directly
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Account data: Name, email address, phone number, and password when you register.
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Profile data: Delivery address, profile photo, and preferences you set.
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Business data: (Sellers/vendors) Business name, GSTIN, bank account details, product catalogues.
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Payment data: UPI IDs, payment method preferences. We do not store full card numbers.
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Communications: Messages you send through our support system.
Collected automatically
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Location: With your permission, to show nearby sellers and enable delivery tracking.
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Device info: Browser type, OS, IP address, and PWA install status.
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Usage data: Pages visited, features used, orders placed, time on platform.
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Cookies & local storage: Session maintenance, preferences, and performance.
How We Use Your Information
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Process and fulfil your orders, bookings, and recharges.
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Connect you with local sellers, vendors, and delivery partners.
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Send order confirmations, delivery updates, and support responses.
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Process payments and manage your Aurax wallet.
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Personalise your experience with relevant local recommendations.
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Improve our platform through analytics and user feedback.
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Prevent fraud, abuse, and unauthorised access.
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Comply with applicable laws and regulations.
Data Security
We implement industry-standard measures including:
HTTPS encryption
All data in transit is encrypted.
Hashed passwords
Plain-text passwords are never stored.
Access controls
Only authorised staff can view personal data.
Regular audits
Vulnerability testing and security reviews.
Your Rights
You have the following rights regarding your personal data:
Request a copy of the data we hold about you.
Update incorrect or incomplete information from your profile settings.
Request deletion of your account and data. Some data may be retained for legal purposes.
Unsubscribe from marketing communications at any time.
Request your data in a portable, machine-readable format.
Children's Privacy
Aurax is not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with data, we will delete it promptly.
Policy Changes
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of Aurax after changes constitutes acceptance of the updated policy.