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When a seller confirms your order, a verified Local Delivery Partner near you is assigned automatically. You can follow the status of your order from the moment it is confirmed until it is delivered.

Your cart groups items by seller, and each seller fulfils their own part of the order.

Product orders can be cancelled while they are still Pending or Confirmed, from the order page. Food orders can be cancelled while they are still Pending. Once an order is on its way it can no longer be cancelled.

Each product page shows whether it is returnable and its return window. For an eligible delivered item, open the order and raise a return request. You can follow its status under My Returns.

Refunds for cancelled paid food orders, cancelled event bookings, and failed recharges are credited to your Aurax wallet. See the Refund & Cancellation Policy for the full details.

Raise a support ticket from your account and include the order number. Our team will check it and get back to you.

After you pay, your tickets appear under My Tickets, each with a QR code. The organiser scans it at the gate, and each ticket works once.

Yes, until the event starts. The booking is cancelled, the seats are released, and the amount is credited to your Aurax wallet.

When an organiser cancels an event, the bookings are cancelled and buyers are refunded to their Aurax wallet.

Scan the QR code at your table to open that restaurant's menu and place your order straight to the kitchen.

Yes. Pick a restaurant, choose a time slot, and book. You can see your bookings under My Table Bookings.

If a recharge does not go through, the amount you paid is refunded to your Aurax wallet and the failure is shown in your recharge history.

It is your in-app balance. Refunds are credited to it, and you can use it to pay on eligible orders. Your balance and every transaction are listed on the Wallet page.

Open a job, tap Apply, check your details, and optionally attach a resume (PDF or Word) and a cover note. Track the status of each application under My Applications.